How to Shop Online shopping is very easy and you have the same options as you do in a high street store. You can browse the products available or if you know what you want go straight to it. You can add as many items to your basket as you like, see the total value of the goods selected and remove them at any stage before you finally check out. When you want to pay just follow the simple on screen prompts. Any problems or questions just e-mail us using the 'contact us' button and the liveware will help during the next working day. Secure Ordering This is a secure site. Your credit card details will only be processed on secure encrypted web servers. Delivery & Returns Delivery Charges The standard delivery charge is £4.95 to addresses in the UK mainland*. EU and the rest of the world will be quoted at time of order confirmation. Some items are not available for delivery outside of the UK. Subject to stock availability. Despatch Goods will be despatched to reach UK mainland customers* within 14 working days from receipt of order, subject to availability. You will be advised if any of your ordered items are temporary unavailable, which will prevent them being delivered within 28 working days. Returns We must be informed by e-mail or phone if any items arrive damaged, defective or incorrectly despatched within 3 days of receipt, at which stage a replacement item and return of the original item will be arranged. Goods that are not defective or incorrectly despatched must be returned to us undamaged and in the original packaging, within 15 working days of receipt for a full refund of the costs of the goods. Non UK Mainland Customers* - Goods that are not in anyway defective or incorrectly supplied must be returned undamaged in their original packaging within 28 days for a full refund of the cost of the goods. All returned items remain your responsibility until they are received by us. *mainland addresses A delivery made to customer's specified address which is returned to us as undeliverable may be refunded excluding the original postage and packing charge. If an alternative address is requested a second post and packing charge will be incurred. Delivery to the Western Isles of Scotland, Isle of Man, Isle of Wight, Northern Ireland, the Channel Islands together with some other UK postal addresses are subject to supplementary delivery charges or longer delivery times. If in any doubt as to whether this applies to your area, please email customer services at: info@thekatspyjamas.com. Terms This website is operated by thekatspyjamas.com the internet trading arm of ABA Design Associates Ltd hereafter referred to as thekatspyjamas, us, ours or we. As a user of this website (referred to as you or your), you acknowledge and accept that any use of this website, including any transactions made are subject to our terms and conditions set out below. Further helpful information is set out in our Customer Service section. General Whilst every attempt has been made by us to ensure that information on this website is correct in every respect we cannot accept responsibility for the accuracy of information supplied to us by third parties. We reserve the right to change or amend these terms and conditions at any time. Any products offered by us that are not as described your sole remedy is to return it in an unused condition for a full refund of the purchase price. Products Products on this site are subject to availability and we reserve the right to accept or decline any transactions until such time as payment is processed. Title to any products ordered will only pass to you on delivery. Every care has been taken to ensure that description, colour and specification are representative of the product but individual variations may occur which users of this site must be aware of and accept. Payment Online Credit / Debit Cards Orders placed out of normal working hours (9am-5pm Monday to Friday) will be processed during the next working day. Payment is taken from your card once authorisation has been received and stock availability checked. Where items cannot be supplied within a 28 working day delivery cycle you will be notified and advised of the options available. Offline Payments Cheques in UK Pounds Sterling made payable to ABA Design Associates Ltd will be cleared before despatch of items, other forms of Sterling payment may be possible by arrangement. Cash cannot be accepted. Governing Laws ABA Design Associates Ltd is a company registered in England (4306990) and as such the laws governing these terms and conditions shall fall solely within the jurisdiction of the English courts. Customer Service Statement We hope to make shopping at thekatspyjamas.com a pleasurable and efficient experience as we want you to return to our ever growing and changing range of products. We have included something for every family member including your pets. Great care has been taken in the selection and presentation of items on this site to give as accurate an impression as possible. Some natural or hand made products may vary from the image displayed. Colours can also be subject to variation and may be altered by individual equipment settings. It is our intention to supply items within 7 working days from confirmation of order. Items that that are out of stock or in transit to us should be deliverable within our 28 working day terms. Providing the address information has been supplied, you will be contacted by e-mail and advised if any items have been ordered that may fall outside of these terms. An estimate of when the items will be available and options as to how you would like to proceed will be offered. Some specific designer range products fall outside our standard terms regarding delivery and returns. The Kats Pyjamas, Northbridge Road, Berkhamsted, Herts, HP4 1EH, United Kingdom, Tel: 01442 804466 Email: info@thekatspyjamas.com Privacy Policy